Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your
Popis produktu
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: - Why customer experience is so important in business - and how it applies to you - How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with
Knihy
V našej podkategórii Knihy nájdete široký výber kníh z rôznych žánrov, ktoré sú určené pre všetkých, ktorí sa radi ponoria do príbehov a dobrodružstiev. Milovníci sci-fi, fantasy, detektíviek, romantiky ale aj histórie si prídu na svoje. Môžete si prečítať bestsellery, klasiky svetovej literatúry ale aj novinky od slovenských a českých autorov. Okrem toho, nájdete tu aj denníky, autobiografie, cestopisy a mnoho ďalších zaujímavých kníh. Ponúkame knihy v slovenskom, českom a anglickom jazyku. Náš sortiment kníh sa neustále obnovuje, pretože sa snažíme byť vždy v kontakte s dopytom čitateľov aj najnovšími trendami v literatúre. Vyberte si svoju obľúbenú knihu a zažite nezabudnuteľné dobrodružstvo stránkami knihy.